💰 Billing & Support

Simple pricing, reliable support, clear documentation

💵 Pricing Structure

Simple, usage-based pricing

Monthly base fee per location
Per-minute usage for Agent Penny calls
Agent Adam analytics runs automatically with Penny (Adam can also operate solo)
No setup fees or upfront costs
Volume discounts available
Month-to-month billing - no long-term contracts

Screenshot Placeholder

SCREENSHOT NEEDED: Billing dashboard main view showing current usage and costs

Question	Answer
When does billing start?	After successful go-live and first customer call
How is usage calculated?	Per minute, rounded up, only for answered calls
Can I set usage limits?	Yes, configure alerts and caps in dashboard
Multi-location billing?	Consolidated invoice with per-location breakdown
What are the exact rates?	Contact your Virnika representative for current pricing

Screenshot Placeholders

SCREENSHOT NEEDED: Usage limits/alerts configuration screen

SCREENSHOT NEEDED: Multi-location consolidated billing view (if applicable)

SCREENSHOT NEEDED: Invoice/receipt example

Support Channels

📧 Email: [email protected] (24-48hr response)

💬 Slack: For active customers (instant)

🎥 Zoom: Book a support call with your implementation team

Have this info ready

1️⃣ Your restaurant name and location

2️⃣ Phone number (forwarding from)

3️⃣ Virnika number (forwarding to)

4️⃣ Specific error messages or issues

5️⃣ Time/date of problem

6️⃣ What you've already tried

Back to: Getting Started | See also: Troubleshooting Guide