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🧪 Testing & Go-Live Guide

Test systematically to catch issues before customers do:

This isn't just "call and see what happens" - follow this proven testing methodology that catches 95% of issues before go-live.

📋 Pre-Launch Testing Checklist​

Test EVERYTHING before going live

📞 Call Flow Testing

  • Call from cell phone → Hear Agent Penny
  • Call from landline → Hear Agent Penny
  • Multiple simultaneous calls → All answered
  • Test during different times (peak vs off-peak)

🛍️ Order Testing

  • Simple order (1 item)
  • Complex order (multiple items + mods)
  • Ask about menu items
  • Request modifications
  • Change mind mid-order
  • Test payment collection flow

⚡ Edge Cases

  • Call during closed hours
  • Ask for catering
  • Request manager
  • Speak another language
  • Extremely large orders
  • Menu items not available

📊 Dashboard Verification

  • See all test calls
  • Orders appear correctly
  • Modifications captured
  • Analytics updating
  • Payment processing working
Screenshot Placeholders

SCREENSHOT NEEDED: Test order confirmation in dashboard

SCREENSHOT NEEDED: Live monitoring dashboard during first day

🎤 Comprehensive Test Scripts​

Test Script 1 of 6: Basic Order Flow​

Say: "Hi, I'd like to place a pickup order. Can I get a large pepperoni pizza?"

Expected: Penny takes order, confirms details, processes payment

Test Script 2 of 6: Complex Modifications​

Say: "I need 2 burgers, one medium rare no onions extra pickles, the other well done with bacon. Also large fries and... actually make that onion rings instead."

Expected: Penny handles changes smoothly, confirms all modifications

Test Script 3 of 6: Menu Knowledge Test​

Say: "What comes on your breakfast plate? Can I get eggs over easy? Is the bacon crispy?"

Expected: Penny provides detailed answers using menu descriptions

Test Script 4 of 6: Transfer Trigger Test​

Say: "I need to order catering for 50 people next week."

Expected: Penny recognizes catering request and transfers appropriately

Test Script 5 of 6: Payment Collection Test​

Say: "I'll take the chicken sandwich combo, large, with a Coke."

Expected: Penny completes order, offers payment options, processes payment

Test Script 6 of 6: Edge Case - Unavailable Item​

Say: "Do you have lobster?"

Expected: Penny politely explains menu limitations, suggests alternatives

🔍 Quality Validation Checklist​

After each test call, verify

✅ Audio Quality: Clear, no echo, appropriate volume

✅ Response Speed: Penny responds promptly

✅ Accuracy: Order details captured correctly

✅ Professionalism: Proper greeting, polite language

✅ Transfer Logic: Appropriate transfers when needed

✅ Dashboard Data: Call logged with correct details

Next: Operations & Troubleshooting →